Coastal Critters replaces the group text, the paper notebook, and the "trust me" with GPS-verified visits, care checklists, and a Proof of Care Report delivered to every pet parent before they get home.
Every visit follows the same proven path. No shortcuts, no skipped steps, no undocumented care. The system enforces the process so Julie doesn't have to.
01
Request
Pet parent submits a service request through the portal. Julie reviews, assigns a sitter, confirms the booking.
02
Check In
Sitter arrives, taps GPS Check-In on their phone. Coordinates and timestamp captured. Julie gets notified.
GPS check-out. Proof of Care Report auto-generated and delivered to the pet parent. Invoice line item created.
Built for Pet Care
Not a calendar app with pet sitting bolted on
Every screen was designed around how Julie actually runs her business. Scheduling, checklists, invoicing, messaging, and AI-powered pet profiles — all connected.
S
Smart Scheduling
Visual day/week calendar. Sitter availability overlay. Route efficiency scoring. Fairness balancing across the team. Drag-and-drop reassignment.
C
Care Checklists
Conditional items per pet — medication shows up for Bella, litter cleaning shows up for Mochi. Required items block checkout until completed.
P
Pet Intelligence
AI-generated sitter briefing for every pet. Converts structured data into practical guidance: how to approach, what to watch for, medication protocol.
I
Draft Invoicing
Completed visits roll into draft invoices automatically. Multi-pet surcharges, holiday rates, and last-minute fees calculated. Julie reviews, approves, sends.
M
Messaging
Thread types: client-admin, admin-team, visit-level. Sitters never see financial data. Clients never see other clients. Clean separation.
A
AI Intake
Paste a raw text inquiry. Get back: client name, pets, dates, service requested, medication flags, and a draft reply ready to edit and send.
The Differentiator
The Proof of Care Report
A branded, timestamped, GPS-verified document delivered to the pet parent at the end of every visit. This is what trust looks like when you can't be there.
"I was at work wondering if Bella got her medication. Then I got the report — she did, at 11:42am, confirmed by Megan with a photo."
Sandra Mills — Pet Parent, New Smyrna Beach
The report includes check-in time, check-out time, every checklist item with completion timestamp, sitter notes, photos, and a clear "No issues" or highlighted issue block. Branded with the business logo and colors.
Check-In
11:31 AM — GPS Verified
Check-Out
12:04 PM — GPS Verified
Medication
Administered at 11:42 AM
Fed
Completed
Walked
Completed — 15 min
Photos
3 attached
Issues
None reported
Sitter Note
Bella was happy, ate all her food. Played fetch in the yard.
Three Portals
Every role gets exactly what they need
Admin sees everything. Sitters see their schedule and pet briefings. Clients see their pets, visits, reports, and invoices. No crossover.
Owner / Admin
Julie
Full control: scheduling, client management, invoicing, team oversight, AI intake, reporting. Desktop-optimized. Every decision is hers — the system suggests, she approves.
Admin Dashboard →
Field Worker / Sitter
Megan, Taylor, Alex
Mobile-only: today's schedule, pet intelligence briefings, GPS check-in/out, care checklists, photo upload, issue flagging. Under 3 minutes active interaction per visit.
Sitter Mobile →
Pet Parent / Client
Sandra, Robert, Patricia
Portal access: add pets, submit service requests, view visit history, read Proof of Care Reports, see invoices, send messages. No sitter assignments or pricing visible.
Client Portal →
Customer Zero
New Smyrna Beach, FL — where it starts
Julie Harmon runs Coastal Critters solo. She schedules every visit, manages every client relationship, and handles every invoice by hand. The system gives her the capacity of a team without giving up control.
"I don't need software to run my business for me. I need it to prove I ran it right."
Julie Harmon — Owner, Coastal Critters
Julie handles 8-12 visits a day across Volusia County. Morning drop-ins, midday dog walks, evening check-ins. Three sitters on the team. Every visit used to be a text thread — "I'm here," "all good," "heading out." No timestamps. No photos. No proof.
Coastal Critters replaces that with a verified workflow. GPS check-in proves arrival. The care checklist proves execution. Photos prove condition. The Proof of Care Report proves everything — delivered to the pet parent automatically.
8-12
Visits Per Day
3
Sitters on Team
5
Service Types
60 days
Beta Target
Inside the Platform
Every screen built for how Julie actually works
Not wireframes. Not mockups. These are live screenshots from the running Coastal Critters platform — built by StellarView Miracle Mode, commissioned, and populated with seed data.
1
Coastal Critters
2
Dashboard
3
Clients
4
Schedule
5
AI Intake
6
Invoices
7
Reports
8
Messaging
9
Sitter Payroll
10
Pet Profiles
11
Sitter View
Platform
Built on StellarView Fleet
Coastal Critters is the first vertical on the Field Service Trust Platform. Pet care today. Home watch, property inspection, and mobile services tomorrow. Same workflow engine, different domain terminology.
Multi-Tenant
Each operator is a tenant. Own branding, clients, team, pricing. Coastal Critters is Tenant Zero.
Vertical Registry
Pet = Subject, Sitter = Worker, Care Visit = Visit. Swap the registry, serve home watch or property care.
Workflow Engine
Visit state machine enforced. Unassigned to scheduled to confirmed to completed. No shortcuts.
Fleet Deploy
New operator provisioned in under 10 minutes. Subdomain, branding, seed data, ready to operate.
Phase 1
Every visit, proven
GPS-verified check-ins. Conditional care checklists. Photo evidence. Proof of Care Reports. Draft invoicing. All running on a platform built to scale to every field service vertical.
